Shipping policy

At American Medical Equipment, we are committed to providing high-quality medical equipment with reliable shipping. Below is our shipping policy:

Shipping Time:

  • We offer standard shipping to customers within the USA, and the estimated delivery time is 3-7 business days.
  • All products are carefully packaged and shipped from our two retail locations.

Product Availability:

  • Products available for purchase in our retail locations are clearly marked with the price and expiration date, if applicable.
  • Products that need to be ordered will be processed through our inventory system and can be delivered directly to the customer’s address. Our inventory system helps us keep track of the available stock and monitor sales and rentals to ensure products are delivered in a timely manner.

Order Process:

  • When products are requested that are not available in-store, customers will be informed of the expected delivery time.
  • We aim to notify customers once the product arrives and is ready for delivery.
  • If items are not available for immediate shipping, we will communicate with the customer to set up an estimated delivery date.

Shipping Locations:

  • Orders are processed and shipped from American Medical Equipment's two physical retail locations. Our locations are clearly visible and accessible to customers during business hours, with all required licenses and permits on display.

Billing & Payment:

  • All billing transactions, including shipping costs, are handled through our secure system, ensuring accurate and prompt payment processing.
  • Invoices are provided for all orders, with details on the purchased equipment or services, including any third-party payer information if applicable.

Returns & Exchanges:

  • If you wish to return or exchange any product, please refer to our return policy which includes proper documentation and examination of the product before it is restocked.
  • Customers are also informed about any charges or out-of-pocket expenses that may apply during the return process.

We appreciate your trust in American Medical Equipment and are dedicated to providing you with the best medical products and services. If you have any further questions about our shipping policies, please feel free to contact us.