Refund policy

At American Medical Equipment, we prioritize customer satisfaction and aim to provide quality service with every purchase. Below is our comprehensive return policy:

Return Eligibility:

  • Returns are accepted within 7 days from the date of delivery, provided that the product has not been opened and is still in its original, unopened packaging.
  • If the product box has been opened or the product has been used, it may not be eligible for return unless otherwise specified.

Return Process:

  1. To initiate a return, please contact us within 7 days of receiving your order. We will guide you through the process and provide instructions.
  2. The item must be returned in its original, unopened condition with all original packaging, manuals, and accessories included.
  3. Once the return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refunds:

  • If the return is approved, a refund will be processed to the original method of payment within 3-7 business days.
  • Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

Exceptions:

  • Damaged or defective products: If you receive a damaged or defective item, please notify us immediately, and we will arrange for a return, replacement, or refund based on your preference.
  • Rental equipment: Any rented equipment must be returned in the same condition as when it was received. If it is damaged or not returned within the rental period, additional fees may apply.

Exchanges:

  • Exchanges for products can be requested if the item is returned in its original condition. The customer will be responsible for any price differences and associated shipping fees.

Restocking Fees:

  • A restocking fee may apply to returned items that are not in their original condition or packaging, or if the return is not made within the allowed 7-day period.

We encourage you to carefully inspect your items upon receipt. If you have any questions about our return policy or need assistance, please don’t hesitate to contact us.